Pick your order cutoff

Same day deliveryfrom $4.99per parcel.

Coverage for ~70% of Canadian volume.

Order by12 PM

Delivered by9 PM

Every day7 days

See the FAQ Email sales

Trusted by Fortune 500 brands and SMEs alike.

FAQ

Frequently asked questions. Everything your team will ask, answered.

Short answers to what retail teams ask before adding same-day delivery. Pick a question, or read all of them on one page.

All 12 answers on one page

Your team's questionsNo call · no NDA

What does your team need first?

What's the latest order cutoff for same-day delivery?

Orders placed by 5pm still arrive tonight.

Noon cutoff: picked up this afternoon, delivered by 9pm.
5pm cutoff: five more hours to sell, still delivered by 9pm.
Run one or both from the same warehouse or store.

All 12 answers on one page

Accountability

We earn your trust every day. Hold us accountable. Our customers do.

Our SLA is written into every retail contract and scored every week by the retailers we deliver for. These are the numbers in it.

SLA guaranteedScored weekly by our customers

97.5%
On-time attempt rate
Every delivery attempt, scored against the window we promised.
<4
Complaints per 10,000 deliveries
Recipient complaints, tracked across every drop.
24h
Ticket resolution
Every ticket resolved within 24 hours of reaching us.
2
Photos on every delivery
Plus 3 recipient updates and a timestamp. No proof, and we pay for it.

From a retailer we deliver for

Envoi is very willing to work with you in terms of coming up with a solution that works for you and your business…

Jen HajerVP of Operations, Well.ca

Side by side

What you get from Envoi. What you get from the alternative.

EnvoiLegacy carriers

Price per delivery$4.99 noon cutoff · from $6.99 5pm cutoff$12–$18 expedited

Order cutoffNoon or 5pm, same dayPrevious business day

SpeedSame-day, by 9pm2–4 business days

Operating days7 days, including SundayMon–Fri

Surcharges$0Fuel, residential, peak, dim-weight

First-attempt success97.5% first-attempt success rateRe-delivery or depot pickup

Tracking3-hour delivery window + up-next notification"Out for delivery, 9am–9pm"

ReturnsAt-home pickup, no labels, priced like a deliveryDrop-off at retail location

Coverage

~70% of your Canadian volume.

We don't do nationwide. We do same-day, intra-metro, in the cities where your orders actually ship, with a noon and a 5pm cutoff, every day, including Sunday. Shipping 100+ parcels a day somewhere else? We'll open that city for you.

TorontoM·L prefix · 6.3M residents
MontrealH prefix · 4.3M residents
VancouverV prefix · 2.6M residents
CalgaryT prefix · 1.5M residents
EdmontonT prefix · 1.5M residents
WinnipegR prefix · 0.8M residents
+ Your cityOpens at 100+ parcels/day

Live coverage6 metros · intra-city · same-day

Two-way support

Support that responds. Reply to the tracking update. We'll write back.

Every other carrier sends from no-reply@. Every Envoi update invites a reply: by email, and by text where you turn texts on.

SMS · 2 unread

📦 Your Well.ca order is out for delivery, arriving 4:30–4:45pm. Reply if you'd like to change anything.

Can the driver leave it at the side door? I'll be on a call.

Done. Note added to the route, they'll text once it's at the side door. 👋

Amara from Envoi is typing

Proactive tracking

Reaching out first. Your customer's afternoon, delivered.

No tracking numbers to hunt down. Envoi opens the loop before the recipient asks, and every detail stays editable while the parcel is on the road.

See the live tracking demo

12:18 PM Out for delivery
Address confirmed, a 3-hour window instead of "9am to 9pm", and the recipient can add a buzzer code or parking note mid-route.
4:12 PM You're up next
Envoi · SMS now
You're up next, arriving ~4:41 PM
Dario is 3 stops away. Reply to add a note for the driver.
A down-to-the-minute ETA when the driver is a few stops away. Last chance to change anything.
4:43 PM Delivered
Photo 1 Right address
Photo 2 Exact placement
Geotagged · 43.6532° N, 79.3832° W
Two photos with every drop: one proving the right address, one showing exact placement. No "sorry we missed you" slips.

White-labelled to your brandYour name on every update
Return pickup at the doorNo knock, no printer
Reply to any updateEnvoi writes back

For drivers

Own your route. Own your schedule.

Envoi's independent route drivers earn more per day than gig couriers because they aren't bidding for every trip. Claim the routes that fit your week, drive your own car, and get paid every Monday.

$100–$150per route
Your caryour rules
Packagesnot passengers

Scan with your phone

Integration

Connect the way you already ship. Live in as little as a week.

Most retailers go live in 2 to 3 weeks. Plug us into the shipping platform you already use, or call our API. Our in-house tech team does the setup with you.

From kickoff to live

Day 0
Kickoff
Tell us how you ship today and share your lanes. We set up your account, pickup locations and a test key.
Week 1
Connect
Envoi goes into your shipping platform, your API calls go to our test environment, or the app goes on your store.
Week 1–2
Test
Print a real label, send test orders, and see the tracking updates your customers will get.
Week 2–3
Go live, small
Start with a capped number of orders a day in one city, then ramp as the numbers hold.
After launch
Tracking everywhere
Our webhooks feed your post-purchase tools, like Narvar or AfterShip, so customers see Envoi updates where they already look.

Read the API docs

Talk to us

Ready when your team is. No call needed until you want one.

Our sales team handles retail rates and onboarding. Write in, email us directly, or take the answers with you.

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