- For Retailers
- For Drivers
- Tracking & Returns
At Envoi, we practice a proactive tracking model over the traditional reactive model.
This is probably what you are used to doing:
The result: the experience leaves you frustrated and with no control over the outcome.
With Envoi, we tell you what you need to know about your packages even before you realize you need that information. That’s why our tracking process is proactive, rather than reactive.
If you are expecting a package from us, we’ll send you at least three emails the day we are about to make a delivery:
Click confirm your address, get a 3-hour time window of delivery, and add any missing information.
When you confirm your address, you will land on our customized tracking page to see at what time the package was received by Envoi, and what time it was dispatched.
P.S. 3 hours is a tight window, not the usual “8am to 3pm”!
If you forgot to add: a buzzer code, a unit number, parking instructions - you have another chance in your next emails.
Get a down-to-the-minute ETA. Last chance to add any instructions!
You’ll get a second email when you are next on the driver’s route, giving you an exact ETA so you can get ready to receive your package. Similar to the first email, you will also have a chance to update the information we have on file with any additional instructions.
The third email will inform you on a successfully delivered package.
The driver will leave the package at your front door or in a safe spot based on the instructions given.
You will receive 2 photos: one of the general location, to show they were at the right address, and the second is where they actually left the package at your location.
Both these photos are geotagged and timestamped, which means that you can see on the map where they were taken, as an extra layer of verification.
You can. If you are expecting a delivery from Envoi, you will receive an email from us early afternoon, letting you know that your package is out for delivery on that day. There will be a “Confirm address” button in that email. Click on that to go to the tracking page where you can gain real time insights into the status of your order on the road.
Learn more about how our tracking works.
Sure thing! In the shipping email you get from us, click the “Confirm address” button. On the tracking page, add in any additional details to the Notes field, like your buzzer code, unit number, or delivery instructions. For example, if you have a dog that our driver should be aware of, they’d definitely appreciate the heads up!
That’s not a problem at all. We aren’t huge believers of leaving slips at your door saying “Sorry we missed you”. We will still deliver your package, while taking the best precautions possible to ensure it’s waiting safely for you when you get home.
If you don’t want us to deliver the package when you’re not home, simply let us know through the tracking link that we emailed you.
If you live in a house, we’ll leave the package at your porch, or at a safe location around your front door.
If you live in a condo building, we’ll give it to the concierge. If there’s no concierge present, we’ll take it to your unit door and leave it there.
If we’re delivering to a business, we’ll give the package to the receptionist. If the business is closed when we get there, we’ll take it back and reattempt delivery within 2-3 business days.
In all cases, we will take a photograph that you will receive via email upon a delivery attempt, whether it was successful or unsuccessful.
The only times where we will have to insist on an in-person delivery is if the item in question is controlled, like prescription medication or alcohol, or if you instruct us to not leave the package at your location unattended.
We’ll email you to let you know when we’ve attempted a delivery, and whether it was successful or unsuccessful. The email will have a photo attached to it as well, so you can confirm that the delivery was made at the right address, even if you weren’t home to receive it.
Well. That’s rather embarrassing for us. Sorry about that! The good news is, we can correct our mistake quickly! Click on the link that says “I didn’t receive my package” on your tracking page, select the appropriate option, and submit it. We’ll get the driver to turn around and come back to correct their mistake as quickly as possible.
My proof-of-delivery photo shows that the package was delivered to the wrong address.
More questions?Send us an email